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Courier Mail – There’s no excuse for abusing shop staff

Why is it while many of us profess to love or at least look forward to Christmas — if for no other reason than a break in routine and work — it brings out the worst?

If it’s not grumpy, tired consumers having to deal with overcrowded aisles, overexcited or misbehaving, tantrum-throwing children, and stressed, impatient fellow-shoppers on the brink, it’s paid (sometimes poorly) staff copping abuse while trying to do their job.

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